Blagdon Customer Care – How can we help you?

  • Blagdon Inponds

    • How do I store my Inpond during winter?

      The Inpond can be run during the winter, however care should be taken to make sure is it fully immersed and cannot freeze solid. If you do not wish to keep the unit running during the winter, please follow the annual maintenance procedure in the instruction booklet and store frost free in the house or garage until spring. 

    • How do I check that my UVC lamp is working on my Inpond?

      To check that the UVC lamp is operating, open the filter unit and remove the filter foams and polymer wool cartridge. Positioned on top of the yellow contact chamber is a round viewing window where you should be able to see a faint blue light. This operation should be carried out at dusk.  Turning the lamp on and off may aid visual identification.

      If you do not have the viewing window, we would advise that a white piece of card is held against the UVC contact chamber inlet, you should see a faint blue light reflected on the paper. 

  • Affinity Living Feature Pools

    • Won‚Äôt the water get too hot in the summer?

      Although the water temperature will rise in the summer, this is usually gradual and, in the UK, is unlikely be too hot for your fish. The problem that does occur in hot weather is the lack of oxygen as this is used up much faster in warm conditions. In warm weather, ensure you have your fountain/waterfall running day and night which helps to oxygenate the pool. If you are concerned about the fish, or they are ‘gasping’ at the surface then you can add a Pond Air system to help introduce more oxygen to the pool. You can also do a partial water change

    • My water has gone green, what shall I do?

      Green water (or pea green water) is a type of single celled algae and is common in the warm, sunny months of the year and after starting a new pond. The presences of green water is not a failing of the product or equipment but is a completely natural process. Because of the tiny size of the algae cells they do not get caught in the filter.

    • Will Affinty attract wildlife into my garden?

      Affinity will act as an oasis in your garden and could attract a large variety of wildlife. Birds may visit for a drink or a bath, and a whole selection of water borne fauna will be attracted by the addition of the pool.

    • I need a cover net for my Affinity Pool, do you sell them?

      We are sorry to inform you that unfortunately we do not sell a specific cover for the Affinity pools. We recommend that a pond net is placed over the top of the Affinity, pulled tightly, then either knotted or weighed down.

    • I can't put my Affinity panels together?

       The pool can be hard to be put together because the panels are packed away at particularly low temperatures, which result in them becoming less flexible and less stretchy.

      We subsequently recommend warming the weave panels in hot water while assembling and this will then give you the correct tension and enable the brace bars to be fitted into place.

    • I have lime scale on my Affinity windows what can I do?

       We would recommend the water be emptied to below the window level and then a natural way is to gently rub the window with either lemon or white vinegar, taking care not to spill any into the water.  You may wish to remove any livestock before so as not to increase their stress levels.  The windows would need to be wiped clean to remove any traces of the lemon or vinegar before re-filling and returning the fish to the pond.

    • How do I check if my Inpond UVC lamp is working?

      To check that the UVC lamp is operating, open the filter unit and remove the filter foams and polymer wool cartridge. Positioned on top of the yellow contact chamber is a round viewing window where you should be able to see a faint blue light. This operation should be carried out at dusk.  Turning the lamp on and off may aid visual identification. 

      If you do not have the viewing window, we would advise that a white piece of card is held against the UVC contact chamber inlet, you should see a faint blue light reflected on the paper. 

    • What do I do with my Inpond during winter?

      We would advise that the Inpond can be run during the winter, however care should be taken to make sure it is fully immersed and cannot freeze solid.  If you do not wish to keep the unit running during the winter, please follow the annual maintenance procedure in the instruction booklet and store frost free in the house or garage until spring.

    • How do I clean the bottom of my Affinity Pool?

      Agitate the water in your pond and use a very fine net and sweep the water, if you do not have a fine net, we would then recommend filling the net up with polymer wool.

    • Can I put stones or sand at the bottom of my Affinity Pool?

      Stones and sand can be placed in your Affinity Pool, however please be sure that there are no sharp edges on the stones that could damage the pool’s liner.

  • Water Features

    • Where can I find details on the Affinity Pools

      Click here for further information.

    • Can I grow plants in planting media on the floor of my Affinity Pool?

      No we do not recommend this.  The fish will disturb the media which may cause the pump to block.  You can use the Affinity Baskets to grow any plants. 

    • Liberty Mains Free Features

      • Do I keep my Liberty feature running during the winter?

        During the worst of the winter weather we recommend that you switch off and empty the feature, removing the pump and battery and store in a dry, frost-free place.

      • How long will my Liberty Feature run with a full battery?

        Liberty Features come with a lithium battery which will fully charge in under 5 hours. You can run the feature continuously for 14 hours from a full charge. Alternatively, you can use the timer functions to set the feature to run on 2/3/4 hourly intervals, the 2 hourly setting will give you a week’s use on a single charge. To reduce the need to recharge the battery further, you can upgrade with a solar panel which will run and recharge the feature at the same time. 

      • My feature doesn't start running straight away it's turned back on

        When you turn your feature off or remove the pump, the water drains from the system. When you turn the feature back on, it can take several minutes for the air that has built up to get pushed through the pump impellor. Leave the feature running for a few minutes to give it a chance to 'blow through'.

        Your feature may fail to turn on immediately if you have pressed the "on" button repeatedly or if the pump has not been left to settle before using again which means the air in the pump can not easily be dispersed. 

  • General Pond

    • What is the maximum amount of fish I can have in my pond?

      For every sq.metre of pond surface you can have 25cm length of fish (don’t' include the tail in this measurement) Example: a pond with a 3 sq.metre surface area can accommodate 75cm of fish in total - for instance 10 x 7.5cm fish

    • Why is my pond losing water?

      If it is concrete there may be a breach in the substrate, allowing the water to escape. The breach can be repaired using concrete. Once this has cured, then we would suggest a pond sealant be applied, sealing with new concrete. If the breach cannot be located, you may wish to place a liner inside the pond. Also you need to check all hose and hose attachments to make sure that water is not leaking from them. If the liner is damaged you may be able to use a repair kit, available from your local retailer.

    • Where can I buy your products?

      Use our online store locator to find your nearest stockist.

    • How do I work out the volume of my pond?

      The length x depth x width in metres, multiplied by 1000 will give the volume in litres. The length x depth x width in feet, multiplied by 6.23 will give the volume in gallons. Alternatively please use the Interpet Calculator

    • Where can I buy Blagdon spare parts?

      Use our online store locator to find your nearest stockist, who may be able to supply or order for you.  Alternatively, visit www.pumpsandspares.com.

    • Why am I seeing foam in my pond?

      Pond foam is caused by surfactants which are attracted to the surface of air bubbles and strengthen the bubble so it does not pop, but creates an unsightly foam.  These surfactants may be artificial chemicals such as detergents.  However, the most common cause of pond foam is high levels of protein, from the partial breakdown of organic matter, building up in the pond.

      There are a number of products available which are effectively wetting agents, which affect the surface energy of the bubbles, causing them to pop, and therefore break up the foam.  However, it is also necessary to find the cause and eliminate that also.  We also recommend the following:

      • Carrying out water changes to dilute the surfactants.
      • Removing excess sludge from the bottom of the pond.
      • Checking that the fish stocking level is not excessive; only 2”-3” of fish per square foot of surface area.
      • Adding Sludge Buster to remove dead organic matter.

    • I'm new to pond keeping and need some help

      For lots of advice about the pond environment, fish disease and care and general pond keeping please head over to our new website Pond Aquarium Problem Solver

  • Pond & Garden Lighting

    • Can I get different coloured covers for the lights?

      Unfortunately, the lights are supplied complete and there are no alternative colours available.

  • Pond Maintenance ‚Äď Pond Monsta

    • My PondMonsta continues to work when handle is released.

      The unit works by a radio frequency and therefore some conditions can affect the signal.  Try moving the handle around to enable the signal to improve.  Also hold the handle further away from the body.

    • Why would the PondMonsta not pick up debris?

      The PondMonsta is designed to work in water at least 30cm deep.  The unit also needs to be slowly submerged to avoid any air locks.

    • What battery is in the PondMonsta?

      The battery is a 12v Alkaline Battery 23A (L1028).  They are widely available.

  • Pond Accessories

    • How can I check that my Electronic Blanket Weed Controller is still working as the signal light is not flashing.

      In order to determine if the signal is still effective, place a MW radio next to the antenna and tune until a strong signal is located; this will be in the form of constant beeping. If this happens, the unit is working.

  • Pond Aeration

    • Why do the flappers keep getting little holes in them?

      Damage can be caused by the unit operating in a dusty environment. Change the air filter pad regularly.

    • The output of my Koi Air pump has decreased, where can I obtain spares from?

      It is possible that you require an Annual Maintenance Kit, which consists of all the parts you require to get the most from the air pump.  Click here to purchase the kit.

    • Why is my Koi Air pump so noisy?

      The Koi Air pumps have a large motor, which will produce more noise than smaller air pumps.  If the noise level is unacceptable, housing the unit inside a brick outbuilding, such as a garage, rather than a shed, may be preferable.  It is also intended that the majority of the outlets will be utilised.  If you only require one or two outlets, we would suggest that our Pond Air 1 or Pond Air 2 may be more suitable for your environment.

    • What do I do if my Koi Air is Noisy?

      The Koi Air pumps are very large and designed for use primarily in Koi ponds or very large ponds, which may be heavily stocked and have a high oxygen requirement.  The large motor will produce more noise than smaller air pumps.  If the noise level is unacceptable, housing the unit inside a brick outbuilding, such as a garage, rather than a shed, may be preferable.

      In purchasing the pump, it is expected that the majority of the outlets will be utilised.  If you only require one or two outlets, we would suggest that our Pond Air 1 or Pond Air 2 may be more suitable for your environment.  Your local retailer may be able to assist you further.

  • Pond Construction

    • My pond has previously been painted. Can I use V8 Pondseal?

      V8 can be used on previously painted surfaces, but you will need to abrade the surface first.  If the surface is not prepared in this way, the new coat of V8 will not adhere to it.

    • Can I use V8 Pondseal or Pond Paint on fibreglass?

      No, neither product is intended for using on fibreglass.

    • Why is my paint peeling?

      This can happen if the concrete isn't fully dry.  For every 2.54 cm (1") depth of concrete, you will need to allow 30 days of drying time.  It is also important that each application of paint is dry before the next one is applied.  If the paint is peeling, you will need to abrade with a wire brush before starting again.

    • Can I use Pond Paint on an existing concrete pond or surface?

      No.  Pond Paint is only designed to be used on new concrete which has fully cured.  If the surface is not completely cured, the paint may peel/wash off.

    • Can I apply Pond Paint or V8 Pondseal to a surface that has previously been painted with a sealant?

      Pond Paint can only be used on new, untreated concrete.  V8 Pondseal can only be applied if the surface has been abraded first.

  • Pond Treatments, Medication and Test Kits

    • Why is my water hardness high and how can I resolve this?

      Alkalinity and water hardness have quite a complex relationship, but in simple terms, alkalinity closely reflects temporary hardness.  This is because temporary hardness is caused mainly by bicarbonate ions, which are also chiefly responsible for the water’s alkalinity.  If you are doing regular water top-ups, the water hardness will increase, since when water evaporates, it leaves behind calcium carbonate, which will contribute to the water hardness level.  If your tap water is also very hard, then the problem will continue to escalate.  Collecting rainwater and using this for water changes or top-ups may alleviate the problem, since rainwater is naturally soft.

    • Extract of Barley Straw

      • I don't think Extract of Barley Straw is working

        Extract of Barley Straw is a natural product and will not work as quickly as a chemical.  As all pond environments are unique, there are also some instances when the natural approach may not be an appropriate one.  Sometimes, it is a question of using an alternative product initially, and then continuing with Extract of Barley Straw, once the problem is under control.

        For Green Water Issues:

        Green Away, is an effective treatment for green water algae.  It is important that the pH must be between 6.5 and 8.5.  The pH of your pond can be tested using a Blagdon Pond Health Test Kit; incorrect pH can be remedied by using the pH Adjuster range.  The pH of pond water has a natural diurnal cycle.  This means that the pH of the pond water will be lowest in the morning and highest in the evening.  Because of this, we would recommend that the Green Away is administered in the morning.

        For Blanket Weed Issues:

        Pond Balance, is an extremely effective solution for filamentous algae, more commonly known as blanket weed.  The product works by making calcium unavailable for use in cell structured growth.  The net effect of this is that over the thirty days of the treatment, the blanket weed is literally starved out of existence, initially becoming weaker, falling apart and eventually disintegrating completely.

        It is important to identify the calcium source and eliminate it to allow the Pond Balance to work effectively. Excess calcium can be introduced via: brick lined ponds; rocks added to the pond; cement and paved pond edging, tap water from hard water areas etc.

        For Cloudy Water:

        Clear Pond, is an effective treatment for cloudy water.  It is important that the pH must be between 6.5 and 8.5.  The pH of your pond can be tested using Pond Check; incorrect pH can be remedied by using the pH Adjuster range.  The pH of pond water has a natural diurnal cycle.  This means that the pH of the pond water will be lowest in the morning and highest in the evening.  Because of this, we would recommend that the Clear Pond is administered in the morning.

    • Bio Start

      • Is Bio Start harmful to pond plants?

        Since it is a natural product there should be no risk to the plants. However, we have not specifically tested the product on each type of plant.  We have never had any reports of any issues and are confident that it would not cause an issue.

    • Clear Pond

      • My Clear Pond treatment is not working

        For Clear Pond to work the pH must be between 6.5 and 8.5.  The pH of your pond can be tested using a Blagdon Pond Health Test Kit, incorrect pH can be remedied by using the pH Adjuster range. The pond may contain unusually large lightweight particles which can easily be stirred up by currents in the pond or by larger fish.  Clear Pond works by coagulating small particles and is therefore not intended to overcome this problem.  The answer in this case is to install a pond filter.  Various models are available from your local aquatic centre.

        If neither of the above apply and the initial treatment with Clear Pond only partially cleared the water, it is recommended that a second dose be administered the next day.  To reassure you that the product is working, we suggest that you carry out a test by adding two drops of Clear Pond to a milk bottle filled with pond water.  After a few hours, you should notice that there is a sediment on the bottom of the bottle and clear water.

    • Pond Disinfectant

      • Do I have to remove fish from my pond before using Pond Disinfectant?

        Pond Disinfectant is not designed to be used with livestock.  It is used to clean a new pond before filling, when carrying out complete pond clean-outs, after disease wipe-outs or to disinfect plants and/or equipment before using in the pond.

        As with any chemical product, it is important that the instructions are followed carefully and the product does have to be diluted before being used either to clean the pond or disinfect plants and equipment.  If used undiluted, the product cannot be removed adequately; it could then be harmful to the fish, when they are re-introduced into the pond.

         

    • Duckweed Buster

      • Why is Duckweed Buster not killing my duckweed?

        Duckweed Buster is a liquid formulation containing a selected range of bacteria which have been stabilised and will remain dormant until they are introduced into water which contains dissolved oxygen.  It acts as a natural control agent, which preferentially takes up key nutrients which are important in the growth of Duckweed. In this way it very specifically modifies the chemistry of the water in a pond without having a negative effect on the fish and other plants.

        Although Duckweed Buster works well under most conditions, it must be remembered that it will not kill existing Duckweed and it is important to remove as much of the existing weed as possible before applying the product.

        It is less effective in ponds where there is a substantial build-up of organic matter at the bottom of the pond.  Although the Duckweed plants get their nutrients from the water, as these are used up, further nutrients will be released from the bottom mud and silt, where they have been bound up in the organic matter.  This makes it very difficult for the selected bacteria in Duckweed Buster to change the water chemistry and thus suppress the growth of the Duckweed.  To remove organic matter, we would recommend the use of our Sludge Buster product.

      • Duckweed Buster has not killed off the duckweed plants. Why not?

        Duckweeds are classic hydroponic plants and do not require any soil for their roots to be bedded into.  Some species are hardier and therefore more difficult to control than others and for instance, Lemna minuta tends to be able to continue to grow throughout the typical British winter and thus, it is becoming more widespread.

        Duckweed Buster is a liquid formulation containing a selected range of bacteria which have been stabilised and will remain dormant until they are introduced into water which contains dissolved oxygen.  It acts as a natural control agent, which preferentially takes up key nutrients which are important in the growth of Duckweed. In this way, it very specifically modifies the chemistry of the water in a pond without having a negative effect on the fish and other plants.

        Although Duckweed Buster works well under most conditions, it must be remembered that it will not kill existing Duckweed and it is important to remove as much of the existing weed as possible before applying the product.

    • Anti Ulcer

      • Why is my fish not getting better with Anti Ulcer?

        What we do know is that when fish are healthy, their skin produces mucus which sloughs off parasites.  When the fish develop ulcers, they have an open wound.  This means that there is no mucus being made and consequently, the parasites have got a convenient eating place.  Consequently, the Anti Ulcer may be working in eradicating the bacterial disease, but the parasites are preventing the wound from healing.  We would suggest treating with a course of Anti Parasite.  After you have completed the 5-day course, you should wait 7 days and then revert to the Anti Ulcer treatment.

         

    • Blanket Weed Buster

      • How long does it take to clear the algae?

        As every pond environment is unique and the product is a natural, bacterial product, it is not possible to say how long it will take to clear your pond.  However, you can use the product more frequently to "kick-start" the process.  You can also try adding the required dose to warm tap water and leaving overnight before putting into the pond.  This will encourage the bacteria to incubate and be more effective more quickly.

    • Medication

      • I have overdosed my pond, what do I do?

        We advise that you conduct the following:

        • Water change of 20-30% if possible
        • Add extra oxygenation if fish look like they are sruggling for air/gasping
        • Remove chlorine from tap water with Fresh Start or Wildlife Pond Tapsafe
        • Add activated carbon to remove excess treatment

      • Should I leave my UV light on during treatment?

        We would recommend that you should turn off your UV light, as the UV can affect the effectiveness of the treatment and can cause the active ingredients to break down quicker, leading to an ineffective treatment. 

      • Will the treatment harm wildlife that drink from my pond?

        We would advise that once a treatment is diluted in the pond it is perfectly safe for domestic animals or wildlife to drink from the pond.

      • Can I just change the treatment I am using?

        If you need to use a new treatment, before the finishing the course of a previous treatment we would advise re-adding any carbon removed from the pond before the initial dose and complete a 30% water change. You can then treat with the new treatment following the instructions for this product. 

      • Please can I have a list of ingredients?

        We are unable to give any information regarding the chemical formulation/ingredients of our products, since this is all commercially sensitive material.  However, we would like to reassure you that all our products comply with current regulations and where, legally, we are required to list them, we do so. 

      • Is it safe if my dog/cat drinks from the pond after I've added a medication?

        Yes - once a treatment is diluted in the pond it is perfectly safe for domestic animals or wildlife to drink from the pond.

      • I have used a pond medication but the problem has not cleared up, can I redose?

        Yes - you can start a new course of treatment straight away, unless you have sensitive fish such as Orfe, Tench or Rudd in the pond, in which case you must wait 10 days before re-dosing. We would also suggest using Pond Guardian Tonic Salt to reduce the stress levels of the fish and testing the quality of the water using a Master Test Kit.

      • Can I use 2 pond medications at the same time?

        NO - it is not safe to mix medications. However, you can use ONE medication with any of our water quality treatments.

    • Treatments

      • Can I use more than one pond treatment at the same time?

        Yes - any water quality treatments can be used together. You can, however, only use ONE MEDICATION at the same time as using any of our water quality treatments

      • What is the minimum temperature you can use treatments?

        We recommend that it should be above 10¬įC to be effective, as the metabolism of the fish does not respond well below this temperate

      • Is it safe if my dog/cat drinks from the pond after I've added a pond treatment?

        Yes - once a treatment is diluted in the pond it is perfectly safe for domestic animals or wildlife to drink from the pond

    • Fresh Start

      • I have used Fresh Start - how long do I have to wait before adding the fish?

        You can introduce the fish immediately.

    • Green Away

      • Why has my water turned red/brown colour after using Green Away?

        The most likely reason is that the pH is not between 6.5 and 8.5. Test the pH of the water using an Interpet pH Test Kit and then the Interpet pH Adjuster to bring the pH back into the safe band.  You will need to locate the source of the high/low though.  If the pH is high, this could be high nutrients or calcium leaking from concrete in or around the pond. If there is any untreated concrete, it can be sealed using V8 Pondseal. Nutrients can be used reduced by carrying out a series of partial water changes.  If the pH is low then the possible causes are rotting vegetation, inefficient filtration and overstocking. 

      • Why is there no difference to my pond after I have used Green Away

        Try putting a couple of drops of Green Away into a 1/2 litre of pond water. You should see the green water algae clump together and sink out of suspension. If it does, this shows that the product is working and capable of clearing your pond. Check that you have dosed correctly. We would also suggest dosing early in the day when the pH is naturally at its lowest.

      • Green Away has not cleared my pond

        Green Away is an extremely effective product for treating green water algae.

        In circumstances when the green water has not cleared after treatment, it could be due to the water chemistry or fine particles.

        1. For Green Away to work the pH must be between 6.5 and 8.5.  The pH of your pond can be tested using a Blagdon Pond Health Test Kit, incorrect pH can be remedied by using the pH Adjuster range. 

        2. The pond may contain unusually large lightweight particles which can easily be stirred up by currents in the pond or by larger fish.  Green Away works by coagulating small particles and is therefore not intended to overcome this problem.  The answer in this case is to install a pond filter.  Various models are available from your local aquatic centre. Green water can also be removed by introducing a UVC to the pond, this uses UV light to kill suspended algae in the water as part of a filtration system.

        If neither of the above apply and the initial treatment with Green Away only partially cleared the water, it is recommended that a second dose be administered the next day.  To reassure you that the product is working, we suggest that you carry out a test by adding two drops of Green Away to a milk bottle filled with pond water.  After a few hours, you should notice that there is a sediment on the bottom of the bottle and clear water.

    • Sludge Buster

      • How often can Sludge Buster be used?

        Sludge Buster can be used fortnightly to maintain low waste levels. It is also ideal for using after any algae control products.

    • Pond Balance

      • I have just used Pond Balance, but my pond has gone milky

        This is not a problem - it will dissipate over time. This can happen depending on the individual pond's water chemistry.

      • I am using Pond Balance - can I use a larger dose or more often?

        You can continue to use every 10 days indefinitely and can use every 5 days if the problem is particularly severe, but we do not recommend the dose be increased.

      • What size is the spoon in the Pond Balance pack?

        There is a 10 ml spoon in the pack

  • Powersafe Pond & Garden Electrics

    • Why is the Blanket Weed Controller not having any effect on the pond weed?

      The Controller can take up to 90 days to start to eliminate the weed. After this time we would suggest that you check pH and nitrates are OK. If the pH is high, then you will need to locate the source, which could be high nutrients or calcium leaking from concrete in or around the pond. If there is any untreated concrete, it can be sealed using a pond sealant. Nutrients can be reduced by carrying out a series of partial water changes. You could also try turning the unit off for a week then turn back on. The unit works in cycles and this can sometimes be enough to kick-start the system again.

    • Why has the remote for my Powersafe Remote Switchbox stopped working?

      The signal could have been lost between the remote and the Powersafe box.  Please view the re-setting instructions on our Blagdon downloads section.

    • I have bought 5 Photech lights and have two 3-way connectors How do I set these lights up?

      The 5-way connector offered very limited flexibility and therefore, by using two 3-way connectors, a wider configuration could be offered to consumers. 

      The configuration with two 3-way connectors are:

      • 3m      of cable from the socket to the transformer
      • 5m      of cable from the transformer to the first 3-way connector
      • 5m      of cable from the first 3-way connector to each of two lights, ie: 10m      from transformer
      • 5m      of cable from the first 3-way connector to the second 3-way connector
      • 5m      of cable from the second 3-way connector to each of the three lights, ie:      15 m from the transformer.

      Recent feedback has indicated that consumers are delighted with the additional flexibility this gives them.

    • Can I get advice on installing my electrical products?

      As detailed in all our instructions, it is extremely important that electrical products should be protected by a residual current device (RCD).  However, under new EU legislation, we are obliged to advise that all electrical work on garden lighting and power installations must comply with part P of the Building Regulations and should be carried out by a competent electrician, who is registered under the Part P self-certification scheme.  If this is not the case, then your local Building Control Department must be advised.  It is a criminal offence if you do not comply with this.

    • Why does my Electronic Blanketweed Controller not work after the power is turned off?

      There are two possible causes: the antenna connectors are by necessity a very tight fit and from experience, we know that if these connectors are not properly engaged, then effectively there is a ‘break’ in the circuit and the signal light will not flash, indicating a problem. 

      When the mains is switched on, the power light will come on, then a diagnostic self-test is initiated, causing the green light to flash on start-up.  When this initial self-test is complete, the green light will initially turn off, before beginning to “pulse”.  We have occasionally found that as the green light goes off, the owner believes the unit is not working, when this is not in fact the case.

    • What size and type of hosing should I use with the Electronic Blanketweed Controller?

      • There should be no metal in the pipe, around which the antenna is wrapped (sometimes found in flexible hosing)
      • The diameter of the pipe should be less than 2”, to ensure good contact with the antenna
      • The wall of the pipe itself should not be thick, as this could affect contact
      • Only half the volume of pond water should be pushed through the system once every hour.

    • If I have more than one remote-controlled switch box in my garden, do I just use one handset?

      No, each handset has its own frequency, so you can control each unit with its own handset.  This also means that if your neighbour has one, they can't switch yours off with their handset!

    • Can I extend my UVC cable?

      We are sorry to inform you that the cable cannot be extended, once it extends to voltage drops, meaning the bulb may not alight or it may destry the unit.

      Please note that extending the cable will invaliditate the guarantee

    • Can I replace the LEDs on my Powersafe Switchbox?

      The LED lights in the switchbox are fitted at the manufacturing stage and are not available as a spare part

    • How do I remove my Powersafe Switchbox Circuit Board?

      Remove all visible screws (there are no hidden screws in this unit) and the remove the board by pulling it forward and up.  There are small retainer brackets at the back of the board, therefore it cannot be removed directly upwards.

    • Can I link two Powersafe Switchboxes

      Unfortunately, the Powersafe Switchboxes cannot be linked to one another as this would cause the orignal box to exceed its maximum loading. 

    • Where can I purchase some Powersafe Switchbox fuses?

      We no longer stock replacement fuses ourselves, however suitable replacment, 1.5am and 5amp fuses can be purchased from many electrical retailers. 

    • What is the light fitting for my Enhance LED Garden Lights?

      The Enhance LED Garden and Pond lights fitting is MR16

    • Can I use ribbed housing with my Electronic Blanket Ween Controller?

      We would advise that smooth bore hosing should be used, however, if you wish to use ribbed hosing we would recommend that the antenna sits in the groves of the hosing. Please be aware that when using ribbed hosing the unit may take slightly longer to be effective than it would when using smooth bone hosing.

    • How can I check my Electronic Blanket Weed Controller Signal?

      To determine if the signal is still effective, place a FM or MW radio next to the antenna and tune until a strong signal is located; you should hear a constant beeping. The LEDs on the unit should also flash in time with the beeps. If this happens, we would conclude that the unit is operating to full specification.

    • Where can I locate my Electronic Blanket Weed Controller?

      The Electronic Blanket Weed Controller complies with IP56, which is weatherproof, not waterproof.  As a safety precaution, we recommend siting the unit 1.5 m away from the pond so that it is unlikely to fall or get knocked into the water.

  • Pond Filtration, Bio Media & UVC

    • How do I clean my pond filter?

      NEVER clean your pond filter with tap water as this kills essential bacteria. The simple way is to rinse the filter media in a bucket of pond water to remove the heavy organic waste - they do not need to be sparkling clean.

    • How often do I need to change my ultraviolet bulb?

      UVs are needed to keep pond water clear. The bulb has an effective life of 6 months, as most ponds require UV for only 6 months a year, in late spring, summer & early autumn. The bulb should be changed once a year, preferably in spring.  Check to ensure that the quartz sleeve is not dirty or needs de-scaling.

    • Do I need to keep my pond filter on all of the time?

      Yes - as turning it off will destroy the bacteria and the filter will no longer be effective.

    • Which size filter should I buy?

      The correct size filter is dependent on the size of your pond, its location, depth and the stocking levels.  For further assistance, please contact your local Blagdon retailer, as detailed on our Store Locator.

    • How can I check if the UV in my filter is working?

      Remove the inlet hosetail and hold a piece of white paper up to the end of the UV chamber.  A dim reflection should be seen.  This is best done in the evening as the reflection cannot be seen during daylight hours.

    • How do I the UVC quartz sleeve?

      The ends of the quartz sleeves, where the lamp houisng inserts into the UVC, are plastic so force can be applied with a screw driver for example to lever them out. Quartz sleeves are fragile so remove with care to avoid damaging the part.

    • Midipond Filters

      • What is the black, oblong rubber part for?

        This should be placed on the end of UV bulb for protection against it breaking.

    • Cyclone Filter

      • Why is there water inside the Quartz Sleeve?

        It is likely to be because the o-ring has perished and requires replacing.  To purchase a replacement please contact www.pumpsandspares.com.

         

  • Pond Pumps

    • All pumps

      • Why has my pump stopped working?

        Check the impeller - if there are strands of pond weed in the pump, this may stop the impeller from turning correctly. Check the electricity supply i.e. the fuse, or connect to an alternative power supply. If the unit still fails to operate and it is within the guarantee period, you should return it to your retailer, who will be able to assist you further.

      • Why has the flow rate from my pump decreased?

        Check the impeller - if there are strands of pond weed in the pump, this may stop the impeller from turning correctly. Also check the fountain if there is one - if the holes are blocked, the water flow will be reduced. Ensure the pipe work is not blocked, leaking or is laid so that it gets crushed/kinked.  Remove hosing directly from pump outlet to check the flow rate, as it may not be the pump.

      • Do I need to turn my pond pump off during the winter?

        No, pumps and filtration systems work best if they are kept running through out the year. This will maintain the life support system the pond needs during the seasons. In winter it is best to lift the pump off the bottom and onto the marginal shelf as this allows the lower layer of water in the pond to remain still for the fish. Waterfalls should be bypassed in winter to avoid excessive chilling of the pond water.

      • What can I do to prevent my pond from freezing over in winter?

        The water needs to be aerated to stop it freezing, this can be achieved by using a pond airpump or pond filtration pump

      • Is the transformer of my All In One waterproof?

        No, the transformer is weatherproof only.

      • Why do you not offer a guarantee on pump impellers?

        Unfortunately, the impeller is a moving part and is therefore a ‘consumable’ item.  The pond environment is unique and there may be sand, grit or debris in the pond which gets sucked into the pump and can in itself affect the life and workings of the impeller.  This cannot be covered under guarantee.

      • My pump has poor water flow, what should I do?

        There are a number of actions which can be taken if the pump is blocking up or giving a poor water flow:

        1. Ensure that the pre-filter foam, if there is one, is clean
        2. Ensure that the bearings are free from debris. Soak in kettle descaler, if limescale may be present
        3. Ensure that the motor surface is thoroughly clean.
        4. Vacuum debris from the pond on a regualr pasis using a Pond Vac
        5. Use Blagdon Sludge Buster to reduce the sludge level in the pond
        6. Check impellor for wear and tear

      • Is my impeller covered in my warranty?

        We are sorry to inform you that the impeller is a moving part and is therefore a ‘consumable’ item.  Every pond environment is unique and there may be sand, grit or debris in the pond which gets sucked into the pump and can affect the life and workings of the impeller.  This cannot be covered under guarantee.

      • My pump did not come with a plug what should I do?

        We are sorry to inform you that we no longer supply plugs with our outdoor units, due to a change in legislation.

        Please be aware that it is extremely important, that the socket, from which the pump is supplied, should be protected by an RCD.  Failing that, an adaptor containing an RCD should be fitted at the socket.  

      • I cannot remove the impellor from my pump what should I do?

        If you are struggling to remove the impeller, it may be covered in Limescale and we would recommned that you soak the complete pump unit in Limescale remover. 

        Soak in freshwater once limescale is removed before putting back in to your pond or water feature.

    • Amphibious Pumps

      • Where can I obtain technical advice about my Amphibious pump?

        Advice is available from Circulating Pumps on 0845 6021102.

      • Can the Amphibious pumps be used in salt water?

        No, as they have copper parts.

      • What fittings are supplied with the P8000 and P9000

        These units are not supplied with any fittings.

    • Force Hybrid Pumps

      • Can the Force Hybrid pumps be run externally?

        Yes, a kit is available to allow this application.  Please contact www.pumpsandspares.com

         

  • Show All
  • Blagdon Inponds
  • Affinity Living Feature Pools
  • Water Features
    • Liberty Mains Free Features
  • General Pond
  • Pond & Garden Lighting
  • Pond Maintenance ‚Äď Pond Monsta
  • Pond Accessories
  • Pond Aeration
  • Pond Construction
  • Pond Treatments, Medication and Test Kits
    • Extract of Barley Straw
    • Bio Start
    • Clear Pond
    • Pond Disinfectant
    • Duckweed Buster
    • Anti Ulcer
    • Blanket Weed Buster
    • Medication
    • Treatments
    • Fresh Start
    • Green Away
    • Sludge Buster
    • Pond Balance
  • Powersafe Pond & Garden Electrics
  • Pond Filtration, Bio Media & UVC
    • Midipond Filters
    • Cyclone Filter
  • Pond Pumps
    • All pumps
    • Amphibious Pumps
    • Force Hybrid Pumps